Click IT Sales Objection Handling Script
How to respond when prospects mention DaaS competitors
Acknowledge & Disarm
"That’s a great question. We hear that a lot right now — many companies are being pitched these 100% cloud desktop models. Sometimes they work well — but very often, after 6–12 months, businesses start to realize the limitations."
Clarify Their Understanding
"Before I explain how we’re different, can I ask: what’s driving your interest in DaaS? Is it security? Remote work? Cost? Or are you just being presented this as a 'simpler' option?"
(Let them talk — get to the real driver.)
Position Click IT’s Hybrid Advantage
"Where Click IT is different — and where we save our clients the most money and headaches — is that we blend cloud services with onsite management to give you flexibility. You don’t lose control of your systems. You don’t give up your onsite support. And you’re not locked into complex recurring cloud fees for every user and device."
Use the Side-by-Side Comparison (Keep it Simple)
"Here’s what typically happens:"
| DaaS Provider | Click IT |
|---|---|
| Fixed, rigid cloud-only solution | Custom hybrid model based on your business |
| Remote-only support | Onsite + remote support |
| Expensive per-user cloud fees | Predictable flat monthly pricing |
| Limited control over hardware | Full lifecycle hardware & network management |
5️⃣ Plant the Seed of Future Regret
"Many businesses come to us after trying DaaS because they realize they lost local support, flexibility, and full ownership of their systems. They often find performance problems, printer issues, peripheral device headaches — and ongoing user frustrations. We help clients avoid those headaches entirely."
6️⃣ Close with Reassurance & Expertise
"At Click IT, we manage IT like it's part of your business — not just a remote subscription. That way you keep full control, stay fully protected, and can adjust as your business changes."
"Would it make sense if I put together a side-by-side proposal that shows you exactly what your total cost and support would look like both ways?"
✅ Pro tip for your sales team:
The goal is NOT to attack DaaS — but to educate, differentiate, and reassure.