Computer Repair Services

Click the GREEN button "Get Help Now" above, to easily schedule a one-on-one remote session with one of our techs. OR Call (440) 247-4998 ext. 3 for immediate help. (If after hours, leave message and we'll call you back.)

At Click IT Connect, you can expect a Computer Repair Service that is:


Close by    We understand that computers are a highly personal and sometime critical item. Computers can contain all your business data, priceless family photos, personal financial information, indispensable music libraries and passwords. We believe people want to and should trust the company they give these things to. With Click IT, you can rest assured you will always be able to trust, talk to and put a face to the technician in charge of repairing your PC.

Experienced    At Click IT we boast over 50 years of combined experience in the computer troubleshooting industry. We often provide third tier support to other PC technicians by answering their questions when they're stuck on fixing an issue.

Fast    Although we offer no guarantees, we do emphasize speed in every job we do. We will try to return your computer to you as fast as possible without sacrificing any quality.

Honest    We'll always be upfront with you. The recommendations we give to you are the same we'd give to our best friend.

Wise    Sometimes fixing a computer the right way means planning for the future. Here at Click IT, we make suggestions on what you can do to ensure the longevity and security of your computer.

In Store Services

  • System Diagnostic
  • Virus Removal
  • Data Transfer and Recovery
  • Virus Protection
  • Hardware Replacement & Installation
  • Software Installation
  • Virus Removals
    • malware removal
    • root kit removal
    • spyware removal
  • System Optimizations
  • Data Recovery
  • Blue Screen
  • New System Setup
  • Technical Support
    • including network problems evaluation

In-Home Services

Have a problem but don't want to bring your equipment to Click IT? No problem. We'll come to you. Some of the more common In-Home Services we offer include:

  • Wifi Configuration
  • Printer Setup
  • Basic Computer Troubleshooting
  • Network Troubleshooting
  • Backup Installation
  • New System Configuration
  • Basic Instruction

Pickup & Delivery

If you cannot bring your computer into our shop for any reason, for a nominal trip-charge we offer pick-up & delivery to our customers. And if you're located in the Village of Chagrin Falls, pick-up & delivery is provided at no extra charge.


If you need your computer worked on immediately and completed as quick as possible (AQAP), we will make fixing your system a priority over all of our other jobs. We use the acronym AQAP because when fixing a computer, we cannot make guarantees pertaining to turnaround time. With that said, we can guarantee that we will fix your computer as quick as we possibly can.

Click-IT Quick Assistance

Need in-person technical assistance or advice?

Click "Get Help Now" and select the desired service. Short, in-store consultations (15 minutes) are provided at no charge, but remote service calls are charged at our hourly rate, in just 15 minute increments. Service calls to your home or business are billed at a minumum of 1 hour, plus a trip charge. (In-village service calls are not billed a trip charge.)

Get Help Now

Clicking on the GREEN button is the best and most convenient way to schedule an appointment with a Click IT certified technician, either remotely, for a visit to your home or facility, or at our store. Of course, you can also schedule an appointment by calling (440) 247-4998, or just stop by the store during business hours. Someone will always be there to greet you and can often times consult with you on-the-spot.

  1. Appointments can often be scheduled the same day.
  2. If possible, bring in any device that you need help with (laptops, phone, peripheral devices) to our store at your scheduled time.
  3. Sit down with a Click IT-certified technician and they will walk you through possible solutions to any issues you are facing. We can also help you shop on-line right then and there using our big-screen computer. Appointments are scheduled by the hour.
  4. You will leave Click IT with a plan on how your issue will be resolved, feeling happy & comfortable by making an informed, intelligent decision.

Virus Alerts


The Cryptolocker virus holds your data ransom by encrypting it and throwing the key onto a server in the Cloud you'll never get back unless you pay $300 inside of 90 hours. This virus comes disguised in so many deceptive ways as an email attachment. IT IS NOT FAKE and can't be unencrypted or cleaned without losing data. On-line back-up services WON'T WORK because they are "connected" to your devices. The best solution we recommend at this time is to have a "disconnected" back-up solution (see Data Backup Solutions from Click IT that will also protect you against other disasters like fire or theft. This service also comes with an on-line feature that backs up certain critical data incrementally to a secure Cloud server. It's the best and safest solution for the money and we believe it should be implemented by anyone today who runs a business that depends on their data being secure and never lost.

Don't let this happen to you: Read this recent blog for details about a customer who caught this virus and what we went through. For the most current VIRUS ALERT broadcasts, visit our YouTube Channel.

In our desire to help combat increasing threats like Cryptolocker, we are providng a special Drive-Swap Back-up offer to local Chagrin Falls merchants and businesses (within 2 miles). To discuss your back-up needs so we suggest and implement the absolute, most water-tight, impenetrable solution for you, Contact Us.