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Fully Managed Hosting Solutions

When your website, email or data security and performance are critical, you need a serious hosting provider. Our team of certified experts will monitor and manage your entire web presence so you can sleep at night. Click IT specializes in fully-managed hosting solutions and has done so since 2003. The attention you'll receive with Click IT will far surpass any level of service typically offered by hosting companies because we go beyond simply hosting and take complete responsibility of the IT infrastructure that runs and protects your data. Plus, we offer fixed-priced hosting solutions and never charge by data-bit transfers or traffic, so you'll never be surprise by our bills.

We have provided 24/7/365 managed hosting support services to clients nationwide since 2003. You'll work with the same technicians and network administrators and you'll never have to deal with an automated voice system. We offer private, custom managed website, e-mail, data and application hosting. We can build an environment to match the specific needs of your website or application. We focus on security and reliability to ensure that you can capitalize on your online profile without worry.


Web Hosting

We have built the most secure website hosting network money can buy. Located on the most active and largest bandwidth corridor in the United States on Euclid Avenue in Cleveland, Ohio, the Click IT data center facility is the most secure facility for website hosting in the world. Built to manage complex web applications, our web hosting is secured by the ultimate in firewall protection and virus protection fighting a world strived with bandits (over 110 countries aimed at taking our networks down, according the U.S. State Department). We manage our customers’ websites and web application, so they have nothing to worry about, and all they need to do if there is a question or problem, is to call us. Managed hosting is by far the best way to manage time, when there is by far, more important things to do, like managing your business.

Email Hosting

Today you need a tech company you can rely upon for hosting and maintaining your email. Click IT can provide you with a variety of email solutions. Get your email from anywhere, including instant email synchronized with Microsoft Outlook, using any mobile device with MS Exchange.

Any company that relies on email for day-to-day communications can benefit from an email hosting service. At Click IT, we don't believe you should have to manage your own hardware, software, and security services just to provide your business with email. So instead, we've built an email and office app hosting platform that allows you to outsource your entire email to one system.

Click IT's hosted and managed Email service packs a complete personal information management system into a compact, easy-to-use interface. Business email users have different needs and requirements than personal users. Email clients like Gmail® or Yahoo® are great for staying in touch with friends and family, but when your business relies on email, you need more. Start today and your company will save money, free up valuable resources and provide your employees with an altogether better experience.

Give your staff wireless, always-synced access to their email, calendars, contacts and office files, plus advanced features with hosted Microsoft Exchange, an enterprise-level solution.

  • Fully Managed. You don't need to buy and maintain servers, there's no licenses to purchase and track.
  • Instant Setup.
  • Low Monthly Fees. A small monthly fee per user - and no capital investment.
  • Advanced Features. Manage your mobile devices from inside your web mail.

What you can expect:

  • Email that works with third party e-mail clients such as like Outlook®, or Thunderbird®
  • Access mail on your iPhone®, Android®, Windows® Phone or BlackBerry® device
  • Optional Mobile Sync for Hosted Email
  • Feature-rich webmail for anytime, anywhere access
  • View/share/edit users’ calendars
  • Share calendars outside of your domain with iCal® support
  • Easy, user-controlled undelete feature recovers purged email for up to two weeks
  • Maintain and track task lists
  • Create group contacts lists
  • Companywide contact lists
  • 25GB mailboxes
  • 50MB attachments (about 500 JPEG images)
  • Mail filtering controls and enhanced searching
  • Optional email password synced with Active Directory® login
  • A 98.6% up-time guarantee
  • Responsive service and support (24x7x365)
  • Advanced spam filtering, virus scanning and large file attachments
  • SSL Encryption for sending sensitive emails
  • Access to your e-mail through a browser on any connected computer

Knowledge Base

Click here to get on-line help documentation.

Documents

Application Hosting - Office Apps in the Cloud

Click IT offers Office Apps in the Cloud which are always the most current version of Microsoft Office in a subscription-based model. Office Apps in the Cloud will increase efficiencies and productivity in any business.

Office Apps offer:

  • Latest desktop, mobile, and web versions of Word, Excel, PowerPoint, Outlook and more let you provide your employees with the latest technology tools
  • Mobile apps and new features make accessing and editing docs on the go a breeze
  • Always up-to-date, automatic updates reduce the hassle of software refreshes
  • Predictable, flexible monthly billing that grows with the needs of your business

Knowledge Base

Click here to get on-line help documentation.

Click on a document below for details.

Documents

SaaS Model Application Hosting - Instead of owning and managing all the essential applications and software your business depends on everyday, let Click IT save you time and money with our Software as a Service (SaaS) capabilities. SaaS can dramatically save your business capital, and it's as easy to implement as flicking a switch. Leasing your business software applications and outsourcing your IT management to Click IT saves you more than just hassle and cash. By co-sharing the IT expenses among fellow Click IT clients, you reap all the benefits of our state-of-the-art secure data facility while relaxing in the comfort of knowing your data and IT systems are secure, backed up, patched, monitored and maintained 24/7. Your software will always be up-to-date and all you have to do is pay one low monthly expense per user.

Managed Server Hosting

Building the right technology foundation is easier with the right IT partner. Click IT specializes in server solutions that safeguard data while allowing our customers to collaborate and use shared information securely, so they can work more productively, wherever they are. Click IT offers dedicated servers, custom configured and built to suit many needs. Servers include dedicated web servers, dedicated mail servers (with antivirus filtering, spam filtering), dedicated FTP servers, dedicated SQL servers and dedicated application servers; all of which can be dedicated virtual servers as well, which saves costs. ClickIT provides the equipment, does the installations, and typically will manage your hosted server.

Our facility is located in the heart of downtown Cleveland approximately ½ mile from the Tandem switch and sits on many of the available fiber rings. Servers leased from Click IT will include our secure infrastructure of firewall protection, environmental control units, DC power plants, uninterruptible power supplies, an emergency stand-by diesel generator and close-circuit TV monitoring 24/7, 365 days a year. With abundant security features, disaster management, huge bandwidth and throughput availability, redundancy configuration availability for 99.9% uptime guarantee and for disaster recovery, and more, using Click IT assures that your server(s) will be housed in one of the best and most secure facilities in the World -- right here in Cleveland!

Save money and get exactly the services you need. All of our servers are custom configured by our qualified IT staff to the specific needs of an application; so if you can answer a few quick questions with one of our specialists, we can send you a free quotation. Below is a sampling of the questions we will need answered before we can prepare a quotation: Full 24/7 Support, nightly backups, patching and vertical updates, GUARANTEED! 98.6% network uptime and 1 hour replacement is available. All of our dedicated and virtual server solutions are fully scalable and custom built, if you need a more robust solution, a specialist will be able to go over that with you. Our entry level servers start at a low price per month. Click IT can compete with any price, so if you have received a quotation from another source, give us an opportunity to compete and provide a quotation. Plus, Click IT can save you money by offering fully dedicated VIRTUAL managed servers. Ask your specialist when discussing your needs.

Dedicated Servers for Lease

We custom design our dedicated server environments with all the power and security necessary to get the job done right! Using rack technology, Dell's worldwide performance and dependability and blazing fast, dual Internet connections, we can custom fit a dedicated server to fit your needs. If that wasn't enough, add our Secure Server Environment with fire suppression and power generator backup system and you have a World-class server environment. Your server can be set-up with or without using our managed services. With our managed servers, you do not have to worry about anything. In short, all of the software set-up, troubleshooting, ongoing preventative maintenance and most importantly backup schema's are taken care of for you by Click IT. Any problems can be resolved with a simple call to our qualified technical support staff. Click IT Deicated Servers also come with a dedicated IP.

Virtual Servers for Lease

With our virtual server technology we can give you the quality server you need without the large price tag. Allowing the costs to be shared, you have the best of both Worlds: your own private server with affordable pricing and a segregated server environment, all to yourself, to do with as you please. We custom design our virtual server with all the power and security necessary to get the job done right! Using rack technology, Dell's worldwide performance and dependability and blazing fast dual Internet connections, we can custom fit a virtual server to fit most any needs. If that wasn't enough, add our Secure Server Environment with fire suppression and a diesel power generator backup system and you have a World-class server environment. Your server can be set-up with or without managed services. With our managed servers, you do not have to worry about anything. In short, all the software set-up, troubleshooting, ongoing preventative maintenance and most importantly, backup schemas are taken care of for you by the team here at Click IT. Any problems can be resolved with a simple call to our qualified technical support staff. Virtual Servers by Click IT also come with your own dedicated IP address.

Data Hosting

Click IT now offers affordable, easy-to-use, dependable solutions to store, back-up, and share your files, documents and other digital assets over the Internet. No need to have customers access your local networks - storing your data online with Click IT is safe and secure. You get browser-based file access, with ten different storage programs to choose from, including customizable options to fit your needs. Click IT can also provide your own unique IP address to access your online files. Click IT Data Storage Business Packages offer the experience of a variety of standard features in addition to an uncompromising satisfaction guarantee for all ClickIT online data storage solutions.

NOTE: A 99.9% up-time guarantee is available at an extra cost since it requires redundancy. Custom configurations meeting any specification, that suit your needs and comfort level are quoted upon request.

Data Back-Up & Prevention (DPMS)


Disaster Prevention Monitoring Service

Nearly every single business relies on data. Data has gone from being stored on scrolls of papyrus to papers file cabinets, and now ultimately to computers. Customer information, financial data, the recipe for your company's secret sauce: they're all accessed and viewed on computers now. Chances are, if you are running a small business or working out of a home office, losing the data on your computer would be catastrophic. A hard drive is a moving part; and, like a human arm or a leg, it will unavoidably go bad because of repeated use through the years. Your crucial files and the programs that run them are all stored on a hard drive prone to failure.

The problem with unmanaged and online back-ups

Back-up solutions are abundant now in the computer world; however, the majority of them take constant, conscious maintenance and expertise to run them successfully. When the unexpected does happen, data recovery can prove confusing and it can take days or even weeks to get back up and running again in the manner you're used to. Not only that, rarely do conventional back-ups do anything to restore programs once your hard drive has gone bad. They require time and knowhow that most small businesses don't have. If a small detail is missed or a back-up fails for any reason, it could spell disaster.

When it comes to data back-up, you want a service that is fully managed by experts

With Click IT, you'll never lose data or have extended downtime. Our unique backup solutions ensure that nothing short of the apocalypse will cause data loss. With drive monitoring we can predict the future and tell you before a drive goes bad. We'll also guide you in taking measures to replace any bad drives and completely divert any downtime. If a drive does go bad, our service allows us to restore your computer to its former state within hours. That means

  • Drive recommendation and setup
  • Drive size monitoring and tracking
  • Disk health status checks
  • Fragmentation monitoring
  • Time consistency checking
  • Log monitoring
  • RAID status check
  • Critical service monitoring
  • Drive Swap

Managed-Back-up Solution

Theft? Fire? Flood? or what's lurking out there now, Cryptolocker rasomware? Or maybe it's the work environment that surround you could unwittingly pose the greatest risk to your data. Acts of God may be rare, but the unintentional deletion of highly important files, hackers breaking into your network, holding it rasom and wreaking havoc, or theft -- all stand out as very real threats to the longevity and survivability of your business.

By having us instigate a Click IT Managed Back-up Solution, you'll have comfort in knowing you have our secure Cloud managing your back-up and hard drive recovery, if needed. Our Managed Cloud-based Back-up solution has been thoroughly tested and evaluated for integrity and so your system will be actively backing-up your files every 24 hours. Every day, a Click IT technician checks for any errors or problems in the transmission of your data. You also will receive weekly reports, Telling you of the integrity and health of your systems. In this way, if any disaster does hits, we'll have all your files so they can be restored to working order within a few short hours.

Data Recovery Services

We are proud to be a Gillware Data Recovery Affiliate Partner

Click IT utilizes the best in Industry standards and practices, and finds the best solutions when it comes to providing services to our customers that we ourselves can't do internally. This is why we have chosen to partner with Gillware for data recovery (Partner Number: 50566 ), so when disaster has struck and our tools and efforts just can't recover your damaged or fried hard disk(s), we still have an option. Better yet, they will evaluate your drive(s) and provide a no-risk quotation, with no evaluation fee. The policy is if they can't recover the data, there is no charge. Based on their quotation, you can then decide to move forward or not, send the drive(s) back or recycle.

Enter the Click IT account portal by clicking here.

Get my data recovered now!

For data recovery, to receive a fast free estimate, click on the "Get my data recovered now" link above and fill out Gillware's form.

Disaster Back-up & Recovery System - SPECIAL OFFER

In our desire to help combat increasing threats like "Cryptolocker ransomware" (See Virus Alerts) to networks and computer data, we are offering local merchants and businesses (within 2 miles of Click IT) a complete disaster back-up and recovery solution for one low monthly price. We will also wave the one-time set-up fee. To get this special offer or to discuss implementing a water-tight, impenetrable IT solution for you or your organization, simply contact us.

Systems Maintenance


Virus Protection

Managed - constantly!

Click IT offers enterprise-level, managed virus and malware protection services, to customers in need of the absolute best in tested and proven virus protection. Rather than working through definitions as most virus programs do, and annoying you with pop-ups and decisions you're not sure what they mean, our MANAGED virus protection is proactively preventing viruses from penetrating your system, while we are aware of these attempts, enabling us to block them pro-actively. In this way, you'll never have to worry again about your anti-virus being out of date, because in the background, we're managing it for you.

Computer Repair

Click IT can resolve any computer issue that your business may be experiencing. Offering complete technical support services, we specialize in:

  1. Virus Removals
    1. malware removal
    2. root kit removal
    3. spyware removal
  2. System Optimizations
  3. Data Recovery
  4. New System Setup
    1. including network problems evaluation

Visit Computer Repair for more information

Malware Monitoring

Do you want to know what is trying to get onto your system? Click IT can remotely monitor your business's systems. If a virus does happen to sneak on, we will contact you immediately to arrange a plan to remove any malware before it can do damage.

Hardware & Software Implementation

Looking towards the future of your business? Click IT can help you implement new hardware and software. If your not sure about exactly what you need, we can make highly-educated and experienced recommendations.

Cloud Computing


Private Cloud Storage

What is the Cloud?

The "Cloud" is really just a networked space (usually an embankment of servers in a remote location) on which something is stored, thus making it accessible over the Internet. Rather than storing files, programs, email and anything else locally (on individual computers), the Cloud enables anyone to access these files and programs from any device that is capable of receiving an Internet signal.

What exactly is a Private Cloud?

A Private Cloud provides the bonus of added security so Companies can enjoy having one secure place for all their files, software and whatever else they would otherwise store on a Public Cloud (such as Amazon, Apple, Google, Microsoft, etc.) which is not as secure. The Click IT Private Cloud permits a much more controlled and secure environment through added set permissions, roles groups, firewall protection and much more. For more information or to discuss how our Private Cloud could be a much more secure place to keep your sensitive business and personal data, contact us.

IT Consulting


Even the savviest employees have trouble finding the right people for your business' technology needs. Click IT has years of experience in helping businesses identify goals and then find the right team of people to help meet, beat and anticipate those goals. Not only is it easy to get caught up in the jargon, but deliberation between programmers, graphic designers and systems administrators can be complicated, time-consuming and often-times confusing for a non-specialized firm. Click IT implements several different collaboration and monitorization tools that help expedite information sharing needs and keep all participants of your next IT project organized and focused. This lowers cost for our clients while speeding up production time, while still being able to keep all team members updated and informed, but not overwhelmed. Letting Click IT manage your next IT renovation or innovation is the best way to assure that your project will be completed in the most time-efficient and cost-effective manner possible. Remain focused on your organization's daily demands and let Click IT do the things you may find hard or not in line with your expertise.

Skill Set:

Non-Technical Skills:

  • Communication
  • Presentation
  • Project Management
  • Leadership
  • Attention to detail and follow-up
  • Relationship Building

Technical Skills:

  • Firewall install /config
  • Router install/config
  • Active Directory Configuration
  • DNS,DHCP,RAID
  • Switch Configuration
  • Wireless Networks
  • Windows server 2003/8
  • SQL Configuration/Programming
  • SAN/NAS Storage
  • Virtual Machines
  • TCP/IP Networking
  • Redundancy
  • Cisco
  • Citrix
  • Microsoft
  • VPN technologies
  • VMWare
  • Hyper-V

Certifications (Vary by Technician):

  • A++
  • MCSE
  • MCT
  • MCITP Enterprise
  • CCNP
  • CCSP
  • CCEA
  • CNE
  • VCP
  • Aruba
  • ACMP

Managed Services


Managed Services & IT Support


Consider outsourcing your entire I-T department to Click IT, as your Managed Services Provider (MSP). We are unique in that our managed services comes with Cloud apps and remote assistance. Our pricing can't be beat because of our unique hybrid of managed services with break-fix. The end result is that you only pay what you get, and not for any extras.

Outsourcing the day-to-day I-T management responsibilities to Click IT is a strategy that has been proven to dramatically improve operations and ultimately, the bottom line. Click IT provides management of our clients' I-T infrastructures in the most effective and efficient way possible by combining on-demand support utilizing our remote capabilities with Cloud-based services. We extend discounts to our customers based on our agreements, so they can focus on their core capabilities running their business while leaving the worries of their I-T infrastructure to Click IT. Below are some of the IT services we provide clients locally and nationwide.

IT Services Click IT manages and hosts for organizations, both locally and nationwide:

  • Backup
  • Office Apps
  • Website Hosting
  • Portal Hosting
  • Data Recovery
  • Data Storage
  • Data Security
  • 24/7/365 Monitoring
  • Proactive Antivirus
  • Network Supervision
  • User Accounts
  • Data Mining
  • Managed Information Systems
  • Managed Workstations
  • Systems Monitoring
  • Workstation Monitoring and Maintenance
  • Server Monitoring and Maintenance
  • Software - Production Support and Maintenance

As a managed services provider (MSP), Click IT manages and assumes responsibility for providing a defined set of services to our clients, either proactively or as determined by what's needed in a defined, time-based contract. We typically bill an upfront any setup or transition costs and then on an ongoing basis, a flat or near-fixed monthly fee, which benefits our clients by providing them with predictable IT support costs. Click IT can also be contracted to manage multiple staffing vendors and measure their effectiveness in filling I-T positions according to a customer's standards and requirements. In effect, Click IT serves as a "neutral" party that offers the customer a complete workforce solution, while ensuring efficient operation and leveraging multiple staffing companies to obtain competitive rates. To conduct our work, typically we use a Vendor Management System (VMS) as a software tool to provide transparency and efficiency — along with detailed metrics to the user — related to every aspect of the contingent and contract workforce. This model of providing these type of services has proven its usefulness in the private sector, notably among Fortune 500 companies, and is becoming more common in the government arena. An an MSP with certified employees on-staff, we also use specialized software in order to control and deploy managed services to our customers know as Remote Monitoring and Management (RMM) software.

Reference: Wikipedia.

Click IT Managed Services Customers


Help Desk System

Preferred Customer Care Membership

If you are a Preferred Customer Care Member, (starting at just $24.95 per month) you should have noticed receiving a weekly health report, typically emailed every Sunday.

Our Approach is Different and Better

Big box stores (ie. Best Buy/Geek Squad, Staples, Office Max, etc.) want to sell you THEIR "customer care program", but don't be confused . It is NOT the same. Here's why Click IT's Customer Care program is MUCH better and different:

    1) We manage IT so you don't have to: The big box store clerk is going to hand you (or perhaps install for you, which is good) an off-the-shelf, consumer-brand version of virus-protection software (valued at about $60). If you are not annoyed by pop-ups and demands on your time, unexpectedly, then this might be for you. But IT should not be this hard. Alternatively, Click IT manages your virus protection for you, in the background, while you sleep and work, so you won't have those annoying pop-ups forcing you to make decisions you don't have the knowledge to make, while making demands on your time and energy exerted in things unfamiliar to you. Click IT takes care of it all.
    2) We take the "proactive" approach to maintaning your systems:
    Today, businesses can't afford their IT to go down. While the "break-fix" approach to IT management may work for a time, it is always teetering on one potential disaster after the next. Our approach is to head-off and see a disaster before it strikes, and unexpectedly shuts you down. (See our blog on what we call "hybrid services".) For each workstation or server under our watchful eyes, besides managed antivirus protection, we conduct daily monitoring and produce weekly emailed health reports. (as a member, if you have not noticed receiving these reports, please check your spam filter or call us at 440-247-4998.) provided services include 1) disk space check, 2) vulnerability check - performance monitoring check, 3) windows service check, 4) drive space change check, 5) failed login check, 6) physical disk health check, 7) critical events check, 8) base agent, 9) take control, 10) patch management, 11) web protection, 12) managed antivirus, 13) managed online backup, (optional) and more.
    Our monitoring software, which is professional-grade as opposed to consumer-grade, goes through literally hundreds of checks regarding your device(s) each week, which your reports summarize. Your weekly emailed report shows, for instance, results from checking the status of your 1) physical disk health, 2) vulnerability check, 3) critical events logs, 4) antivirus update, 5) updates 6) managed online backups (if installed), and more -- depending on what you're subscribed to. We couple this full report with daily, manual monitoring of health of our customers' system, by Click IT personnel. If we see a problem, we'll call. It's just that simple, and the way IT should be.
    3) We go to great lengths to protect your privacy and secure your precious data: You know us. We know you. IT services can be provided at a more personal level. You will be speaking with the same people any time you need help. We can NOT see what you do or how you use your computer, but only see the health of the systems that allow you to use the electronic device(s). There is never an invasion of privacy and we only see what you allow us to see, at the time the information is exchanged or remotely viewed, with your knowledge and approval. (We don't store in clear-text customer passwords, for instance. And any type of information such as this, like credit cards numbers, are securely encrypted on our servers in what is called a "hash", which means nobody can see it, and it takes a key to unencrypt it so only a computer can confirm that the password is correct when entered.)

Scheduling Remote Assistance

When you need help, experience a problem or have a question about your computer, the primary and preferred way for you to alert us and schedule remote assistance, is by clicking the big green button at www.clickitco.com

  1. Get Help Now:


    When this green button is clicked, a window will pop-up for you to fill out, including selecting your type of service, your preferred tech and the time which is convenient for you (and him/her) to either call you for remote assistance, or have a service call to your facility. You simply fill out the form and click the "Confirm" button when finished.

    Your appointment gets entered IMMEDIATELY into our issue log in our Helpdesk system, so we are alerted you need assistance and have a set appointment. If necessary, we then update the information in our system and you receive an email from us throughout, with every new entry of information we make. Since you have already scheduled a convenient time, there is nothing more to do except wait for your service call or remote assistance. We will be able to adress your issue(s) at that scheduled time when you send us a help request in this manner.

  2. Send an Email to Support

    You can alternatively email support@clickitco.com which goes to several of our support personnel. We should respond to your email within a reasonable time (24 hours), but if by chance your email wasn't seen by it ending up, for instance, in our spam filters (which does happen occasionally), please resort to calling us.

  3. Phone Call

    Obviously, if your computer isn't working, you would not be able to go to our website or send an email to schedule assistance, so call us instead at (440) 247-4998, ext 3, 24/7/365 (extra charges for afterhours may apply) to get someone on the phone. If you have to leave a message, we DO get all phone messages delivered to our smart phones via email, and so someone will call you back depending on the urgency expressed, or as soon as we are able to.

By being enrolled in our Preferred Customer Care program, in addition to basic monitoring services, you can also op-in for other services for peace-of-mind, including pro-active, enterprise-level Cloud back-up and web protection (which monitors Internet traffic and web browser activity).

Because we are able to take control of your computer as you watch, you pay only for the time we spend, in 15 minute increments, for remotely provided, technically-skilled labor. Because we are pro-actively monitoring your systems/computers, you really would only hear from us if there is a pending, or foreseen issue, or something drastic has happened which needs to be addressed. Only then would you pay more, which we would advise at the time of service.

As a subscriber, we can more easily help you more efficiently because we can remote into your computer when needed and answer your questions or address your issues right before your eyes. You know who you're speaking to because you know us personally. There is a trusting relationship between you and us, which is best bonded by a neighborhood service and local business.

Consider adding an additional Customer Care module to your package to keep your systems running worry-free. To add any of these additional services at any time, simple email support@clickitco.com.

Documents

    • For a brochure about our Managed Services, which describes additional benefits and features, click here.
    • For details about our monitoring reports delivered to members weekly, click here.
    • To view our postcard, click here.
    • To view our brochure, click here.

As always if you have any questions, please don't hesitate to contact us. You can also view and print a PDF version of the information provided here by clicking here.

Note: All services subject to terms, conditions, policies and provisions posted on our Legal Page, which, including prices, are subject to change at any time without notice.

Click below to start your Preferred Customer Care Membership!