About Us
Legal / Billing Policies, etc.

About Us

Who We Are

Click IT provides intelligent I-T services & products, combined with I-T consulting & technology training to local businesses, organizations and households. All of our I-T services are service-centric and completely managed by certified computer technicians and network administrators. In addition to our focus on local businesses, we also work with companies nationwide in providing highly-specialized & secure hosting solutions.

Click IT Connect was founded by Al Harlow on the principle that technology should just work, and not be so hard. The fact is, the new world we live in is driven by the technology we use that has weaved into the daily fabric of our lives. Having a friendly, local place to visit for fixing all-things-technology and to learn how to use it, is what we provide. We want you to think of Click IT as your own personal I-T Department and solutions provider for all things relating to technology. This includes smart phones, tablets, computers, servers and other IT appliances, as well as software - both local and Internet (or "Cloud") applications.


Our mission is to help simplify and improve the quality of our patrons' experiences with technology through providing the best I-T services money can buy; while concurrently providing educational services about the ever-changing technology increasingly weaved into the fabric of all our lives.

Our Team

Click IT is comprised of a small group of highly capable and trained I-T technicians and network administrators. Despite our certificates and other technical qualifications, we are really just a bunch of friendly people who want to please our customers and assist them with their technological issues and goals. Feel free to stop in and ask us how we can help you leverage technology to make your business more efficient, make your home way cooler, or just make your life alittle easier.


On Thursday, December 19th, 2013 I had occasion to utilize the repair services of Click IT. This was the second time I have had my Toshiba Laptop repaired by your company. I wanted to take this opportunity to say "Thank You,... to your entire staff for the excellent service you provide. It is indeed a pleasure to have a local company whom you can trust to deliver quality service and fair prices. I shall not hesitate to recommend your firm to family, freinds, neighbors, or business associates who are looking for computer services, be it repair or IT issues. Again, thank you all for a job well done.

Bruce W.

I just wanted you to know that I really like the staff at Click IT. They actually communicate with me - even making eye contact! - and are very responsive and seem to care about taking care of my problems. That's a great combination!

Kathy L.

We have used (from Click IT) services for several years. They have been able to "resurrect" several of our computers. Their Repelit Realtime Blocker program has saved us from numerous Internet attacks. This is the best program for computer safety. These are really great guys to work with and their services are very reasonable.

Lloyd K.

A while back, I saw the company ad in the Chamber Newsletter and noted this new computer repair shop in town. So, when I needed help, I turned to Al and the folks at Click IT. It's right in the Village with easy parking and fabulous service. The guys took the time to diagnose my problem, advise me on the fix and completed the work in short order. I thought all was lost, but they retrieved the memory and got my laptop up and running smoothly again. Then, I learned a valuable lesson about backing-up data when I picked it up. They took some extra time to inform me on how to do the back-up, and how they can help me with the process both personally and for my businesses. The service and personal attention was incredible. I've been telling everybody I see; if you have a computer problem, go see the boys at Click IT! You'll be glad you did.

Michael H.

My daughter dropped her computer the night before she was leaving for college. I brought the computer in first thing the next morning. Within the day, the hard drive was replaced and the computer operating system was restored. I'm sure I could not have gotten such quick turn-around from any other company. My daughter left for school with her computer all in tact. All in all, I was very pleased with the service and will certainly use Click IT again.

Gary M.

Click IT is doing a great job. Prompt, responsive, smart. Really appreciate them coming in. They're crushing it.

Alex G.

Billing Policies

Hourly Based Service:

Click IT Connect services are provided on a per hour basis, at either our standard hourly rate or at a rushed rate, billed in 15 minute increments. Click IT provides this two-tiered rate structure so that we are able to quickly respond to the needs of all our customers, while still handling our regular work load. Fixed-based services or products will be offered in writing and indicated on a quotation, work order or estimate. Approval of the described work and these Billing Policies is indicated by the Customer receipt of these Billing Policies. Approval may also come verbally or in some other form, such as in an email. This contract supersedes all other advertisements, previous agreements or other contracts, written or oral. Below are additional details regarding our rates and billing policies:

Response Time:

There are standard work orders and rushed work orders. When a standard work order for service is placed, we may not be able to begin the work immediately, depending on our current workload, which is considered our standard response time. Standard work orders are placed in the order in which they are received. Rushed work orders are given priority, whereby rushed work orders are placed in front of all standard work orders. Our standard rate applies when work conducted was not a rushed order. If a Customer requires a rushed service, we will respond as soon as possible within 24 hours at our rushed rate. The Customer will be notified of the difference in these rates and given the option to choose which type of service they are requesting, standard or rushed.

Service Availability:

Our standard rate is for work completed during our regular business hours, 9:00 AM to 5:30 PM, (Eastern Standard Time) Monday through Friday, except holidays. Saturdays are not considered normal business hours because we operate then with a limited staff, but the store is open from 10 AM until 1 PM for our customers' convenience. Our rush rate will always apply when work is requested after regular business hours or within 24 hours.

Appointments Requested:

Appointments are encouraged but not required. Walk-ins are welcomed. To make an appointment for technical service, call (440)247-4998.

On-Site Service, Pickup and Delivery:

There may be a charge for pickup and delivery, depending on the distance we have to drive. Billed time for on-site service begins at the time the technician leaves the Click IT offices and ends when they return to Click IT.


The Customer agrees that payment is due upon completion of service. Click IT accepts all valid credit cards. A surcharge of $25 will be assessed on all returned checks. Customer agrees to pay all collection fees, legal fees and court costs resulting from any dispute between the parties. For on-site work, receipt of a work-order indicates that the Customer has inspected and accepted the completion of all work performed.

Contracted I-T Management:

If Customer has a service contract with Click IT and is in a critical situation needing faster than normal service, Click IT will respond within the agreed upon time at the agreed upon rate. To learn more about the benefits of contracted I-T management for your company, contact Click IT at (440)247-4998.

Estimates Based on Information Provided:

Estimates are based on a diagnostic evaluation, analysis or assessment of the equipment in question. Information is gathered from inspection of equipment that has either been delivered to Click IT or from a visit by our staff to the Customer’s home or facility; where we collected as much information as possible during a limited length of time. This “consultation period” by nature takes time, knowledge and expertise. Before work begins, Click IT will evaluate and discuss the condition and behavior of the equipment in question with the Customer. If additional research is required, our approach to finding a solution to the problem will be discussed and approved by the customer prior to Click IT doing any of the proposed work. By the Customer receiving this information, the Customer acknowledges, approves and accepts what is to be done at the estimated cost.


Click IT may make recommendations based on what our technicians find out while working with the Customer’s equipment. The Customer must approve any work before recommendations are implemented. This approval may come verbally, once other work has begun as initially described on this form. Technician will note any additional work done, so that the Customer’s invoice can properly reflect all work completed.

Virus Cleaning, Factory Restores & Tune-Ups:

The Customer acknowledges that due to the steps taken during standard virus cleaning, factory restore and tune-up procedures, some things such as favorites, Internet history, saved passwords, and software may be removed during the process. All risks for lost data or information rests with the Customer. It is also the Customer’s responsibility to provide licensing keys to Click IT if any software is to be restored. Although we will make every effort to restore a system back to its origional working order, Click IT can take no responsibility for lost favorites, Internet history, saved passwords, lost documents, data, etc.

Storage Fees:

The Customer agrees to pick up their equipment from Click IT within a reasonable time after any service has been completed. Failure to collect their equipment within one week of being notified that the services have been completed will result in a storage fee of an additional $15 per day.


Click IT guarantees that all hardware and software is properly installed and that this work was done with the Customer's acknowledgement and authorization. This guarantee is for labor only, and does not apply to material failure, regular wear and tear, “acts of God”, or a Customer’s change of mind regarding approval. Neither contract nor guarantee is transferable. Guarantee becomes effective when work has been paid for in full. Click IT reserves the right to discount a portion of the cost in lieu of doing additional work. All hardware carries a restocking fee of 20%. A guarantee that work performed will alleviate any known issue at hand is neither given nor implied. Additional steps may be needed to be taken to resolve an issue. Click IT will advise and recommend additional steps when the information becomes available. Description of work and Customer approval may be provided on a separate form.

All Technical Support Work

All sales are subject to Click IT's “Terms and Conditions of Sale”. See below.

Changes and updates to these Policies, Guarantee and Terms and Conditions of Sale can be made at any time, with or without notice.